TagPoint case study was published in the first edition of Funky Media Magazine! The issue is focused on Empowering Women and Hospitality & Retail. Some fabulous content to inspire and guide you.

This is a story about a hotel using TagPoint. Learn more about the hotel's challenges and the ways to overcome them.

Business goal

  • Provide flawless service and hospitality with the help of technology
  • Improve hotel guest experience
  • Reduce employee turnover


  • Automate and streamline processes
  • Reduce staff turnover
  • Increase hotel occupancy and quality of service
  • Increase rating and reviews


With TagPoint, the hotel has a single app for guests and staff. It has all the essential tools for guests and employees — no need to keep up with dozen of chats.

This improved guest experience: now guests can order breakfast, ask for additional cleaning, or request supplies without leaving the room via a QR code. Employees have a tool that helps them keep track of all the tasks to provide excellent error-free service.

The app also increased employee loyalty and provided managers with a clearer picture of the hotel’s performance. The marketing team reviews the analytics collected by the system. They better understand what their guests want, and highlight these services in promotional materials.

Read the article on Funky Media Agency